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IT Support Technician – Level 3
Apply your extensive knowledge to solve complex problems that lead to huge real-world benefits for our clients.
Status: Paused - Reviewing Current Applicants
Company OverviewWe’re CyberClinic, a local IT team based in Granbury, TX, supporting everyone from home users to growing companies with hundreds of employees. Our clients count on us to keep their technology running smoothly, whether that means fixing a stubborn laptop, troubleshooting a network issue, or making sure an entire office stays productive. We’re not a giant faceless MSP. We know our clients by name, we solve real problems every day, and we have fun doing it. If you’re looking for a place where you’ll actually matter, learn a ton, and work with people who care about both tech and teamwork, you’ve found it.
Role SummaryWe’re looking for an experienced Level 3 IT Support Technician who can take full ownership of complex technical challenges and lead solutions with confidence. You’ll serve as the highest escalation point for advanced troubleshooting, infrastructure projects, and mission-critical issues across our client base. This role requires strong technical depth, leadership ability, and the judgment to balance speed with precision.
You’ll work closely with our local and remote teams, mentor junior techs, and ensure every system you touch runs with maximum stability and performance. This position is ideal for someone who thrives on solving hard problems, enjoys direct client interaction, and takes pride in maintaining professional excellence.
You’ll work closely with our local and remote teams, mentor junior techs, and ensure every system you touch runs with maximum stability and performance. This position is ideal for someone who thrives on solving hard problems, enjoys direct client interaction, and takes pride in maintaining professional excellence.
What You'll Do
- Serve as the final escalation point for complex support issues (servers, networking, security, and advanced system administration)
- Lead troubleshooting and resolution for high-impact incidents affecting client uptime or productivity
- Design, implement, and maintain IT infrastructure solutions, including servers, cloud environments, and secure networks
- Manage and optimize firewalls, routers, VPNs, and switches
- Perform advanced diagnostics, root-cause analysis, and system performance tuning
- Document processes, solutions, and architecture details to ensure maintainability and consistency
- Provide mentorship, training, and quality oversight to Level 1 and Level 2 technicians
- Collaborate with management on process improvements, tool selection, and best practices for client support
- Participate in project planning, deployments, and technology upgrades
- Maintain security standards and ensure compliance with internal and client policies
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field is required
- Minimum 5–7 years of hands-on IT support experience, including system and network administration
- Strong knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365 administration
- Experience with firewalls (e.g., Fortinet, SonicWall, pfSense), VLANs, and VPN configurations
- Familiarity with cloud platforms (Microsoft Azure, AWS, or equivalent)
- Proven ability to troubleshoot complex hardware, software, and networking issues independently
- Strong documentation habits and attention to operational detail
- Excellent communication skills and professionalism in client-facing environments
- Industry certifications such as CompTIA Network+, Security+, or Microsoft/Azure certifications strongly preferred
- Reliable transportation for onsite support
What We're Looking For
- A curious problem solver with clear and confident communication
- Advanced certifications or equivalent experience in systems, networking, or security and a commitment to ongoing learning
- Ownership mindset with the ability to lead projects and mentor other technicians
- Strong professionalism with excellent client presence and attention to appearance
- Calm under pressure with a focus on root cause analysis and lasting fixes
- Thorough documentation habits and a quality first approach
Growth Path
We don’t just want you to clock in and fix tickets. We want you to grow right along with us. Here’s what that looks like:
- Lead complex IT projects and mentor junior team members
- Transition into Systems Engineer, Solutions Architect, or IT Manager roles as the company expands
- Opportunity to participate in R&D and implementation of new technologies
Compensation and Benefits
We believe in rewarding good work and creating an environment where people enjoy coming in every day.
- Salary: $60,000–$86,000 annually, depending on certifications and experience
- Paid time off and holidays
- Opportunities for advancement and leadership within a high-performance team culture
Email us at hr@cyberclinic.us or drop us a message. Apply today to take the next step in your IT career.
To apply, please email resume and cover letter to hr@cyberclinic.us.
Please indicate why you are interested in this position and what your salary requirements are.
You may drop off your resume in person, but call or email ahead to make sure we're here because we don't keep normal business hours (i.e. we may be out solving cool technology stuff for our clients!)
*All pay ranges are based on education, experience, skill level, and overall value to company.
We offer merit based promotions and/or bonuses for individuals that deliver exceptional value to the company.
Please indicate why you are interested in this position and what your salary requirements are.
You may drop off your resume in person, but call or email ahead to make sure we're here because we don't keep normal business hours (i.e. we may be out solving cool technology stuff for our clients!)
*All pay ranges are based on education, experience, skill level, and overall value to company.
We offer merit based promotions and/or bonuses for individuals that deliver exceptional value to the company.
