Unlimited tech support for end users is just a phone call away. We can assist with software installations, virus removal, PC tune-ups, printers, email, and more. Employees can call in any time for tech support with no additional invoicing or pre-approval needed.
Diagnostic and repair of network outages or random disconnects. We troubleshoot and resolve issues with ISPs, routers, servers, DNS, DHCP, Wi-Fi, firewalls, gateways, subnets, switches, workstations, and network security protocols to get you back up and running with minimal downtime.
Ongoing monitoring and maintenance to keep your servers online and running well. We monitor performance, network latency, RAID arrays, and optionally user intrusion and network policy violations.
We also run vital routine tasks such as data backups and verification, security updates, and virus scans on workstations without disruption to the end-user.
Full administration of your network including onboarding new employees with network access, email, and IT asset assignment.
We can also add/remove users, create secure private or public data shares, change passwords, manage group policies and security groups, wipe company mobile devices upon request, manage location and assignment of IT hardware and software assets, filter websites, and work with outside vendors to deploy any necessary hardware or software.
You'll speak with an actual US based technician. We also provide initial consultations at your office for free.
|Price per Employee||N/A||$19/user/mo||$25/user/mo||$35/user/mo|
|Average Response Time||N/A||6-48 hours||2-24 hours||0-1 hour|
|Online Support Tickets||1||Unlimited||Unlimited||Unlimited|
|In-Shop Support Tickets||N/A||5/mo||Unlimited||Unlimited|
|On-Site Support Tickets||N/A||2/mo||Unlimited||Unlimited|
|Virus Removal, Tune-up, Software Installation, Misc User Support||✔||✔||✔||✔|
|Help With Outlook and Email Issues||✔||✔||✔||✔|
|Office 365 Account Administration||✔||✔||✔||✔|
|Join Network Printers||✔||✔||✔|
|Manage Enterprise Anti-Virus on All Workstations*||✔||✔||✔|
|Resolve Network & Server Issues, Including DNS, DHCP, Shared Data Permissions, Server Software Installation, Firewall Rules||✔||✔||✔|
|Track Hardware & Software Assets, (Product Keys, Subscriptions, Vendor Account Info, Location & Assignment of Computers)||✔||✔|
|Point in Time Backups (Different Version for each Day of the Week)||✔||✔|
|Monthly Server Maintenance||✔||✔|
|Deploy Laptops & Setup Office Computers||✔||✔|
|Domain Name Registration and Renewals||✔||✔|
|SQL Database Backups*||✔||✔|
|Network Device & Server Installation||✔||✔|
|Precise Appointment Times (no multi-hour windows)||✔|
|2 or More Senior Level Dedicated Technicians SO Your Staff Know Who Their Working With||✔|
|Ongoing CTO Level Consulting and Implementation of IT Strategies and Infrastructure to Improve Productivity and Increase Profits||✔|
|1 on 1 Onboarding/Training of New Employees to Accelerate Their Proficiency with Their Workstation, Network Access, and SOftware||✔|
|Routine Onsite Visits To Check on Staff and technology assets||✔|
|PC Repair for Laptops, Desktops, and Servers||✔|
*1. Online Session: For residential customers only. A technician can remote in to help you with virus removal, software installations, tune-ups, tips and tricks for productivity, Microsoft 365, and more.
*2. Essentials: This plan is for small companies and startups with 10 or less employees. CyberClinic understands that not all small companies need the ultra-high-tier service of our professional or ultimate plans starting out. The Essentials plan is a slightly scaled down offering of our standard professional service that focuses on basic tech support. If you're just looking for serious professionals to manage your day-to-day network and computer problems, and you only have a few users to support, this is a good choice. Small buisnesses may choose our higher tier plans if they prefer premium full-service support.
*3. Professional: This is our standard service offering — we track IT assets for you; manage email accounts, domains, and other cloud accounts; setup and assist remote and on-site workers; build & deploy ultra-high-performance workstations and servers; shop for the best IT hardware and equipment to save you thousands of dollars (and lots of time); and routinely do proactive maintenance on your computers, servers, and network. You'll get experienced technicians assigned to your account with optional after hours and emergency services available.
*4. Ultimate: This is our premium service offering — for those who prefer only the best. Obviously there's much more than we can fit in a footnote, but you basically get the equivalent of your own fully staffed, fully resourced IT department, complete with a dedicated Chief Technology Officer to oversee and dramatically improve your IT infrastructure. What most people consider ultra premium . . . we consider our standard baseline service. This is the only service we offer to companies with 6 or more employees.
* May require additional fees for third party software licensing