Unlimited tech support for end users is just a phone call away. We can assist with software installations, virus removal, PC tune-ups, printers, email, and more. Employees can call in any time for tech support with no additional invoicing or pre-approval needed.
Diagnostic and repair of network outages or random disconnects. We troubleshoot and resolve issues with ISPs, routers, servers, DNS, DHCP, Wi-Fi, firewalls, gateways, subnets, switches, workstations, and network security protocols to get you back up and running with minimal downtime.
Ongoing monitoring and maintenance to keep your servers online and running well. We monitor performance, network latency, RAID arrays, and optionally user intrusion and network policy violations.
We also run vital routine tasks such as data backups and verification, security updates, and virus scans on workstations without disruption to the end-user.
Full administration of your network including onboarding new employees with network access, email, and IT asset assignment.
We can also add/remove users, create secure private or public data shares, change passwords, manage group policies and security groups, wipe company mobile devices upon request, manage location and assignment of IT hardware and software assets, filter websites, and work with outside vendors to deploy any necessary hardware or software.
You'll speak with an actual US based technician. We also provide initial consultations at your office for free.
|Online Support Tickets||Unlimited|
|In-Shop Support Tickets||Unlimited|
|On-Site Support Tickets||Unlimited|
|Network Design & Installation||✔|
|Help With Outlook and Email Issues||✔|
|Office 365 Account Administration||✔|
|Domain Name Registration and Renewals||✔|
|Deploy Laptops & Setup Office Computers||✔|
|Track Hardware & Software Assets, (Product Keys, Subscriptions, Vendor Account Info, Location & Assignment of Computers)||✔|
|Point in Time Backups (Different Version for each Day of the Week)||✔|
|Resolve Network & Server Issues, Including DNS, DHCP, Shared Data Permissions, Server Software Installation, Firewall Rules||✔|
|Virus Removal, Tune-up, Software Installation, Misc User Support||✔|
|Join Network Printers||✔|
|Monthly Server Maintenance||✔|
|Manage Enterprise Anti-Virus on All Workstations*||✔|
|Workstation Monitoring (Optional)*||✔|
|SQL Database Backups*||✔|
*1. Premium: This is our premium service offering — we track IT assets for you; manage email accounts, domains, and other cloud accounts; setup and assist remote and on-site workers; build & deploy ultra-high-performance workstations and servers; shop for the best IT hardware and equipment to save you thousands of dollars (and lots of time); and routinely do proactive maintenance on your computers, servers, and network. You'll get our most experienced technicians assigned to your account with optional after hours and emergency services available. Obviously there's much more than we can fit in a footnote, but you basically get the equivalent of your own fully staffed, fully resourced IT department. What most people consider ultra premium . . . we consider our standard baseline service. This is the only service we offer to companies with 6 or more employees.
*2. Discounted: CyberClinic understands that not all small companies need the ultra high tier service of our standard plan starting out. That's why CyberClinic provides discounts to small businesses with 5 employees or less. This is a slightly scaled down offering of our standard service that focuses on basic tech support. If you're just looking for serious professionals to manage your day-to-day network and computer problems, and you only have a few users to support, this is a good choice. Small buisnesses may choose our standard service plan if they prefer premium full-service support.
* May require additional fees for third party software licensing