Unlimited tech support for end users is just a phone call away. We can assist with software installations, virus removal, PC tune-ups, printers, email, and more. Employees can call in any time for tech support with no additional invoicing or pre-approval needed.
Diagnostic and repair of network outages or random disconnects. We troubleshoot and resolve issues with ISPs, routers, servers, DNS, DHCP, Wi-Fi, firewalls, gateways, subnets, switches, workstations, and network security protocols to get you back up and running with minimal downtime.
Ongoing monitoring and maintenance to keep your servers online and running well. We monitor performance, network latency, RAID arrays, and optionally user intrusion and network policy violations.
We also run vital routine tasks such as data backups and verification, security updates, and virus scans on workstations without disruption to the end-user.
Full administration of your network including onboarding new employees with network access, email, and IT asset assignment.
We can also add/remove users, create secure private or public data shares, change passwords, manage group policies and security groups, wipe company mobile devices upon request, manage location and assignment of IT hardware and software assets, filter websites, and work with outside vendors to deploy any necessary hardware or software.
You'll speak with an actual US based technician. We also provide initial consultations at your office for free.
|Remote Session||micro Unlimited||Professional||Ultimate|
|Price per Employee||N/A||N/A||N/A||$25/user/mo|
|Online Support Tickets||1||Unlimited||Unlimited||Unlimited|
|In-Shop Support Tickets||1||Unlimited||Unlimited||Unlimited|
|On-Site Support Tickets||1||Unlimited||Unlimited||Unlimited|
|Virus Removal, Tune-up, Software Installation, Misc User Support||✔||✔||✔||✔|
|Network Design & Installation||✔||✔||✔|
|Resolve Network & Server Issues, Including DNS, DHCP, Shared Data Permissions, Server Software Installation, Firewall Rules||✔||✔||✔|
|Join Network Printers||✔||✔||✔|
|Office 365 Account Administration||✔||✔||✔|
|Point in Time Backups (Different Version for each Day of the Week)||✔||✔||✔|
|Monthly Verification of Backups||✔||✔||✔|
|Manage Enterprise Anti-Virus on All Workstations*||✔||✔||✔|
|Weekly Verification of Backups||✔||✔|
|Daily Verification of Backups||✔|
|Electronic Management of Hardware & Software Assets, (Product Keys, Subscriptions, Vendor Account Info, Location & Assignment of Computers)||✔||✔|
|Monthly Server Maintenance||✔||✔|
|Weekly Network Monitoring||✔||✔|
|Daily Network Monitoring||✔|
|Workstation Monitoring (Optional)*||✔|
|SQL Database Backups*||✔|
|* may require additional fees for third party software licensing|
micro Unlimited supports up to 5 employees.
Professional supports up to 10 employees.
Ultimate supports up to 20 employees, with the option of adding additional users.
The following services apply to designated plans: