You'll speak with an actual US based technician. We also provide initial consultations at your office for free.
817-776-6552
Essentials | Professional | Ultimate | ||
---|---|---|---|---|
Base Price | $1,599/mo | $2,999/mo | $4,999/mo | |
Price per Employee | $19/user/mo | $25/user/mo | $35/user/mo | |
Average Response Time | 6-48 hours | 2-24 hours | 0-1 hour | |
Employees Supported | 10 | Unlimited | Unlimited | |
Online Support Tickets | Unlimited | Unlimited | Unlimited | |
In-Shop Support Tickets | 5/mo | Unlimited | Unlimited | |
On-Site Support Tickets | 2/mo | Unlimited | Unlimited | |
Virus Removal, Tune-up, Software Installation, Misc User Support | ✔ | ✔ | ✔ | |
Help With Outlook and Email Issues | ✔ | ✔ | ✔ | |
Office 365 Account Administration | ✔ | ✔ | ✔ | |
Daily Backups | ✔ | ✔ | ✔ | |
Join Network Printers | ✔ | ✔ | ✔ | |
Manage Enterprise Anti-Virus on All Workstations* | ✔ | ✔ | ✔ | |
Resolve Network & Server Issues, Including DNS, DHCP, Shared Data Permissions, Server Software Installation, Firewall Rules | ✔ | ✔ | ✔ | |
Track Hardware & Software Assets, (Product Keys, Subscriptions, Vendor Account Info, Location & Assignment of Computers) | ✔ | ✔ | ||
Point in Time Backups (Different Version for each Day of the Week) | ✔ | ✔ | ||
Monthly Server Maintenance | ✔ | ✔ | ||
Deploy Laptops & Setup Office Computers | ✔ | ✔ | ||
Website Filtering* | ✔ | ✔ | ||
Domain Name Registration and Renewals | ✔ | ✔ | ||
SQL Database Backups* | ✔ | ✔ | ||
Network Device & Server Installation | ✔ | ✔ | ||
Precise Appointment Times (no multi-hour windows) | ✔ | |||
2 or More Senior Level Dedicated Technicians SO Your Staff Know Who Their Working With | ✔ | |||
Ongoing CTO Level Consulting and Implementation of IT Strategies and Infrastructure to Improve Productivity and Increase Profits | ✔ | |||
1 on 1 Onboarding/Training of New Employees to Accelerate Their Proficiency with Their Workstation, Network Access, and SOftware | ✔ | |||
Routine Onsite Visits To Check on Staff and technology assets | ✔ | |||
PC Repair for Laptops, Desktops, and Servers | ✔ | |||
Footnotes *1. Premium: This is our premium service offering — we track IT assets for you; manage email accounts, domains, and other cloud accounts; setup and assist remote and on-site workers; build & deploy ultra-high-performance workstations and servers; shop for the best IT hardware and equipment to save you thousands of dollars (and lots of time); and routinely do proactive maintenance on your computers, servers, and network. You'll get our most experienced technicians assigned to your account with optional after hours and emergency services available. Obviously there's much more than we can fit in a footnote, but you basically get the equivalent of your own fully staffed, fully resourced IT department. What most people consider ultra premium . . . we consider our standard baseline service. This is the only service we offer to companies with 6 or more employees. *2. Discounted: CyberClinic understands that not all small companies need the ultra high tier service of our standard plan starting out. That's why CyberClinic provides discounts to small businesses with 5 employees or less. This is a slightly scaled down offering of our standard service that focuses on basic tech support. If you're just looking for serious professionals to manage your day-to-day network and computer problems, and you only have a few users to support, this is a good choice. Small buisnesses may choose our standard service plan if they prefer premium full-service support. * May require additional fees for third party software licensing |